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BLACK WEEKEND - 40% off posters

Excluding selection, ends November 29th

How can I track my package?

You can track your shipment all the way from us to your home. Open the following link https://www.dhl.com/ie-en/home.html and search with your track ID / package number in the shipment tracking field.

When your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. The tracking link will first show an active status after its first scan, which happens within 48 hours from when you received the shipping confirmation email. You will also receive a second tracking notification coming from DHL directly, when your order has reached Germany. Note: If your order was packed into multiple delivery parcels you will receive multiple emails from DHL, but still only one first tracking link from us. Click on the following link https://www.dhl.com/ie-en/home.html, and search with your track ID / package number in the shipment tracking field. We thank you for your patience and look forward to having your parcel delivered!

Why is my tracking link not active?

After your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. The tracking link will first show an active status after its first scan which happens within 48 hours. We thank you for your patience and look forward to having your parcel delivered!

I did not receive an order confirmation email?

If you have placed an order with Poster Store but not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at info@posterstore.ie and we will update your order information so you can receive your order confirmation properly. 

What if I regret my purchase?

Contact us as soon as possible through our Contact form or send an email to info@posterstore.ie. If we have not yet packed your order we can fully refund it immediately. If the goods have already been packed and sent you will have to receive them first and send them back to us as a return, see below. 

The acrylic glass is blurred. How is that possible?

The acrylic glass in our frames is protected by plastic film on both sides, don't forget to remove it before using. We use this foil to protect the acrylic glass during storage and transit. 

May I return frames and request a refund when I've unpacked it?

No, after they have been taken out of the original factory packaging you cannot return it. We only accept products that are in original state. 

When the frames are still in their original factory packaging and you'd like to return them, please read the information below in the "How do I make a return?" section. As soon as we receive the products, we will refund them. 

In case of factory damage, transport damage or any other form of damage, please send us a claim on info@posterstore.ie. In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email. 

In case of transport damage damage, please also include pictures of the box/tube in which you've received your products.

How do I proceed with a return?

You can return your products which are in their original state. Upon return, the products must be in fine and undamaged condition to be approved. The frames should be unwraped and left in the protective plastic. Send us an email via info@posterstore.ie and let us which article(s) you want to return and for which reason - our customer service agents will then be happy to assist you!

The customer pays the return shipping cost of 6,90 €, or all posters and frames up to 30x40 cm. For packages with frames and posters over 30x40 the fee is 8,90 €.

The return process can take up to 14 days from when you hand the returning parcel over. When the return is handled at our warehouse, we send you a return confirmation email and initiate the refund.

What do I do if my package and products were damaged?

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on info@posterstore.ie. As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us. 

Can I exchange a product? 

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition (for more information see Right of withdrawal). We will refund you as soon as we receive the products. You can then make a new purchase in our web shop.

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